I Can’t Pay the Mortgage But the Bank Won’t Help Me Until I’m 3 Months in Arrears

This one comes from Daniel in Carlisle in Shropshire, and he says “I know I’m going to have difficulty with a few months payments on my mortgage, but when I contacted the mortgage company, staff told me they can’t agree a payment arrangement until I’m 3 months in arrears; is that correct because it seems crazy?”
The requirement to be three (3) months in arrears before the Bank will discuss a payment arrangement is more than likely, the policy of the particular Bank you deal with, although this is becoming more common place
We do not believe the policy complies with MCOB and or Treating Customers Fairly ‘TCF’…. More.